Welcome to Tracey Ann Breese!

tarceyannbreese.com and Challenge Event Experts 

Customer privacy notice

This privacy notice tells you what to expect us to do with your personal information.

Our contact details

Email

traceyannbreese@gmail.com

Info@challengeeventexperts.com

What information we collect, use, and why

We collect or use the following information to provide services and goods, including delivery:

• Names and contact details
• Purchase or account history
• Information relating to loyalty programmes
• Website user information (including user journeys and cookie tracking)
• Records of meetings and decisions
• Information relating to compliments or complaints

We collect or use the following information for the operation of customer accounts and guarantees:

• Names and contact details
• Purchase history
• Account information, including registration details
• Information used for security purposes
• Marketing preferences

We collect or use the following information for service updates or marketing purposes:

• Names and contact details
• Marketing preferences
• Purchase or viewing history
• Website and app user journey information
• Records of consent, where appropriate

Lawful bases

Our lawful bases for collecting or using personal information to provide services and goods are:

• Consent
• Legitimate interest: For the delivery of courses, workshops, coaching and mentoring.

Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:

• Consent

Our lawful bases for collecting or using personal information for service updates or marketing purposes are:

• Consent
• Legitimate interest: To provide updates on services and special offers.

Where we get personal information from

• People directly
• Publicly available sources

How long we keep information

Data Retention Policy

As part of the day-to-day running of our business, we may collect and process personal data provided by you through our websites or email.  This personal data is stored in electronic form. 

Data will be stored for 36 months before your permission to continue to store your data.

Aims of the policy 

Our business will ensure that the personal data that we hold is kept secure and that it is held for no longer than is necessary for the purposes for which it is being processed. In addition, we will retain the minimum amount of information to fulfil our statutory obligations and the provision of goods or/and services – as required by data protection legislation, including the General Data Protection Regulation (GDPR). 

Retention 

This retention policy (along with its schedule), is a tool used to assist us in making decisions on whether a particular document should be retained or disposed of. In addition, it takes account of the context within which the personal data is being processed and our business practices.

Decisions around retention and disposal are to be taken in accordance with this policy. 

As and when the retention period for a specific document has expired, a review is always to be carried out prior to the disposal of the document. This does not have to be time-consuming or complex. If a decision is reached to dispose of a document, careful consideration is to be given to the method of disposal. 

Disposal

Our business must ensure that personal data is securely disposed of when it is no longer needed. This will reduce the risk that it will become inaccurate, out of date or irrelevant.

The methods of disposal are to be appropriate to the nature and sensitivity of the documents concerned and include: 

• Non-Confidential records: place in waste paper bin for disposal 
• Confidential records: shred documents 
• Deletion of Computer Records
• Transmission of records to an external body 
• Cloud storage

The table below contains the retention period that we have assigned to each type of record. This will be adhered to wherever possible, although it is recognised that there may be exceptional circumstances which require documents to be kept for either shorter or longer periods. 

Exceptional circumstances should be reported to us without delay.

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal data.

Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.

Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.

You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint

Last updated

12 May 2024